Frequently Asked Question

CANCELLATIONS AND RETURNS

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How do I cancel an order or return an item I purchased?

For detailed information on cancellations and returns, please see our return and cancellation policy.

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My order & Account

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How do I place an order with themasking.com?

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You can shop online at themasking.com Select products you are interested in; click on the product to view details, select the variant (if applicable), quantity and click buy now. Check the product again in cart and proceed to checkout.

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For any help call us at Tel No: +91 7506530707

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Can I buy multiple products in single order?

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Yes, you can! Just add all the products you want to buy onto your shopping bag and then click the “Check Out” button. This way you can save on any additional shipping and COD charges!

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Do I need to create an account for placing new order?

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No, you need not create an account. When you enter your email address at the checkout page, we automatically create your account and send the password details to you on your email.

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Can I place the order on phone?

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Normally we prefer to receive order via website but if you want us to help you in placing the order, you can always call us on +91-7506530707

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How do I change or cancel my order?

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If you would like to change your order after you have placed it then please contact us as soon as possible and we will do our best to meet your request. However, if your products have already been packed it may not always be possible to cancel or change an order.

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How do I track the delivery of my order?

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When your order is dispatched, we shall send you the tracking code and the courier details. You can go the courier website and check the status of your tracking number.

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ORDER STATUS & TRACKING

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Has my order been dispatched?

MasKing (themasking.com) will always email you to let you know when your order has left.