Themasking.com hopes that you never have to cancel or return a product. At the same time, we would be there to help you whenever you do so due to certain circumstances. As a first step, we are laying out our cancellation and return policy to take care of your hassles.
An Order has not been shipped yet:
Any order which has not been shipped can be canceled partially or fully. The amount paid by you (if it is a prepaid order) would be refunded to you and should reflect in your account in 5-7 days.
The Order was damaged when received:
We take utmost care while packaging to make sure that the merchandise reaches you the way you had seen it on our website. However, thanks to situations beyond our control, the things delivered might get damaged in transit. we might be quite happy to exchange or cancel your order under such circumstances. we might request you to allow us to know of the damage the day you receive it.
Incorrect items received:
We are proud of the robustness of our fulfillment process and the right shipment would reach the right person at the right place. In case you receive items that are different from the ones you ordered, we will have the incorrect items picked up from your house. We will also be shipping the right items to you at our earliest.
Are there Any Cancellation Charges?
There is no other cancellation charge.
How do the cancel the order (Before it has been shipped)?
Same Day Cancellation service available. (24 hrs.)
If the order or the item(s) that you want to cancel has not been shipped yet, you can cancel the order directly through your “My order” section.
In such cases, the order will be canceled and the money will be refunded to you within 24-48 business hours after the cancellation request.
Same Day Cancellation Service Available (24 hrs.)