Free Shipping on Orders Above ₹499 · Superfast Delivery Across India

Have a Question? We're Here to Help

Whether you have a question, feedback, or need help with your order, our customer support team is just a message away.

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Monday – Saturday
10:00 AM to 06:00 PM

Customer Care

Support Email Address
Email:
info@innotexinc.co.in

Registered Address

Innotex INC, 4, Ram House, Gaiwadi Ind. Estate, S.V. Road, Goregaon(W) – 400062, Mumbai, Maharashtra, INDIA

We’d love to hear from you!

    Frequently asked question

    About Our Products

    MasKing offers a wide range of skincare products including Face Sheet Masks (Beauty/Fruit Series, Bamboo, Superfood, Bubble, Charcoal, Jeju Root, GlowTime), Under Eye Patches, Nose Strips, Acne Healing Patches, Serum Pads, Hand & Foot Masks, Body Wax Strips, and Super Mini Wipes (Sunscreen, Makeup Remover, Baby Wipes). All products are designed for easy, mess-free at-home use.

    Yes! Most MasKing products are formulated to be gentle and suitable for all skin types, including sensitive skin. Our products are paraben-free, sulfate-free, and cruelty-free. We recommend performing a patch test on the inner wrist 24 hours before first use, especially if you have known allergies. If redness or irritation occurs, discontinue use immediately.

    1. Cleanse your face thoroughly and pat dry. 2. Open the mask packet and unfold carefully. 3. Place the mask on your face, aligning with your eyes, nose, and mouth. 4. Smooth out any air bubbles. 5. Leave on for 15–20 minutes. 6. Remove the mask and gently massage any remaining serum into your skin — no need to rinse. Use 2–3 times per week for best results.

    For acne-prone skin, we recommend: the Bamboo Tea Tree + Matcha Mask (oil control, acne-fighting), the Bamboo Neem + Tulsi + Turmeric Mask (antibacterial, purifying), the Charcoal Sheet Mask (deep pore cleansing), or the Bubble Sheet Mask (anti-pollution, deep cleanse). For individual pimples, our Acne Healing Patches (36 pcs) work overnight to reduce inflammation and size.

    Leave under eye patches on for 15–20 minutes. For an extra cooling and depuffing effect, refrigerate the patches for a few minutes before use. They work best when applied before makeup or as a relaxing evening ritual. Do not leave on overnight.

    1. Wash your face with warm water to open pores. 2. Wet your nose with clean water (the strip won’t stick to dry skin). 3. Peel off the backing and press the strip firmly onto your nose. 4. Leave on for 10–15 minutes until the strip feels completely stiff. 5. Slowly peel off from the edges, moving toward the center. 6. Rinse off any residue. Do not use on sunburned, broken, or very sensitive skin.

    Yes! MasKing Acne Healing Patches are ultra-thin, transparent, and virtually invisible once applied. They are waterproof and can be worn during the day under makeup. However, for maximum results, we recommend wearing them overnight so the hydrocolloid technology can fully absorb impurities while you sleep.

    MasKing Body Gel Wax Strips are designed for legs, arms, and underarms. Do not use on the face, eyebrows, eyelashes, bikini line, or near mucous membranes. Also avoid using on broken skin, sunburned areas, or over varicose veins. Rub the strip between your palms for 10–15 seconds to warm the wax before peeling apart and applying.

    Orders, Shipping & Payments

    Once your order is shipped, you will receive an SMS and email with your AWB/tracking number and the courier partner’s name. You can track your order directly on the courier’s website or via the “Track Order” link in our website footer. Delivery typically takes 3–5 business days across India. Remote areas may take 5–7 business days.

    Yes! We offer Cash on Delivery (COD) across most pin codes in India. We also accept all digital payment methods including UPI (Google Pay, PhonePe, Paytm), debit/credit cards, net banking, and EMI options on select cards.

    Orders above ₹499 qualify for free shipping across India. For orders below ₹499, a nominal shipping charge is calculated at checkout based on your pin code and order weight. You can see the exact shipping cost before confirming your order.

    Orders can be cancelled or modified within 12 hours of placement, before they are processed for shipping. To request a cancellation, email support@themasking.com immediately with your order number. Once an order has been dispatched, it cannot be cancelled and must go through the return process instead.

    Brand & Company

    Absolutely not. MasKing is a proudly cruelty-free brand. Neither our finished products nor any of the ingredients used in our formulations are tested on animals at any stage. We believe in effective skincare that is also ethical and responsible.

    MasKing products are proudly Made in India, manufactured under quality-controlled conditions that meet international benchmarks. We are a homegrown Indian D2C brand committed to delivering world-class skincare at prices every Indian household can afford.

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